Terms of Service
Last updated October 13, 2026
These terms are an agreement between your company and DispatchMind LLC, a Florida limited liability company, which makes and runs DispatchMind, job-management software for service companies (“DispatchMind”, “we”, “us”). By creating an account, starting a free trial or using DispatchMind, the company you sign up for (“your company”, “you”) agrees to them. If you sign up for a company, you confirm you’re allowed to accept these terms for it.
1. The service
DispatchMind lets your company schedule, dispatch, bill and track jobs, and gives your office staff and technicians one place to work. We may improve, change or retire features over time. Some features are only available on certain plans or as add-ons.
2. Accounts and logins
- Your company is responsible for everyone it gives a login to, and for what they do in DispatchMind.
- Keep passwords private. Tell us right away through the support page or email support@dispatchmind.ai if you think a login has been misused.
- The information you give when signing up must be accurate. DispatchMind is a business tool for people 18 and older.
3. Free trial
A new company gets a free trial of 14 days. No card is needed to start. When the trial ends, everything you entered stays there to look at, but adding and changing is paused until your company picks a plan.
4. Plans, payment and canceling
- Plans, prices and what each includes are shown on the plans screen inside DispatchMind before you pay. Payments are processed by Stripe.
- Plans renew automatically each month or year, as you chose, until canceled. Your company’s owner can change the card, switch plans or cancel at any time from Plan and billing.
- Canceling stops the next renewal. You keep full use until the end of the period you already paid for.
- 30-day money-back guarantee. If your company cancels within 30 days of its first paid charge, we refund that first charge in full, no questions asked. Ask from Contact support in the app or at support@dispatchmind.ai. This applies once per company. Other than that, payments already made aren’t refunded except where the law requires it.
- If a payment fails and isn’t fixed, adding and changing is paused, the same as at the end of a trial.
- We may change prices. A change applies from your next renewal, and we’ll tell you before it does.
- 2026 price lock. A company that starts a paid plan on or before 12/31/2026 keeps the prices published on the day it started paying (plans, logins and add-ons) for as long as it stays subscribed. A price change above never applies to it. The lock ends if the subscription is canceled or unpaid for more than 60 days in a row.
- Refer a company. Your company’s owner or admin finds its own sign-up link under Refer a company. When a company that signs up with that link has paid for 90 days in a row, both companies get one month of their own plan free, as a credit on their next bill. If your company isn’t on a paid plan yet, your month is credited once it is. There’s no limit on how many companies you refer. A company can’t refer itself, and a credit can’t be turned into cash.
- Prices don’t include taxes unless the plans screen says so.
- Add-ons (such as phone service, an AI phone agent or the Ask assistant) and custom setup are agreed separately, in writing, before any work or charge.
5. Your company’s data
What your company enters or imports, such as customers, jobs, prices, notes and photos, belongs to your company. You give us permission to store and process it only to run DispatchMind for you, as described in the Privacy Policy. You’re responsible for having the right to put it in DispatchMind and for following the laws that apply to it, including the rules for texting and calling your customers. You can ask us for a copy of your company’s data, or for it to be deleted, through the support page or email support@dispatchmind.ai.
6. Fair use
Don’t use DispatchMind to break the law, send spam or unwanted messages, harm or mislead anyone, get into other companies’ data, test or overload our systems, or copy, resell or rebuild DispatchMind. We may pause or close an account that does these things.
7. Other services
Some features connect to services run by others, such as Stripe, Google, Apple, QuickBooks or your phone provider. Using them is also subject to those services’ own terms, and we aren’t responsible for them.
8. Ours
DispatchMind, its software, design and name belong to us. These terms give your company the right to use it while your account is in good standing; they don’t transfer any ownership. If you send us ideas or suggestions, we may use them freely.
9. No guarantees
We work hard to keep DispatchMind available, correct and secure, but it’s provided “as is” and “as available”. To the extent the law allows, we don’t promise it will always be available, error-free or fit for a particular purpose, and we don’t guarantee any level of uptime. Keep your own copies of anything you can’t afford to lose. Your company is responsible for the jobs, prices and messages it sends to its own customers.
10. Limit on liability
To the extent the law allows, we aren’t liable for indirect or consequential losses, such as lost profits, lost jobs or lost data, and our total liability for any claim about DispatchMind is limited to what your company paid us in the 3 months before the claim.
11. Ending
Your company can stop using DispatchMind at any time. We may end or pause an account that breaks these terms or doesn’t pay. After an account ends, we may delete its data after a reasonable period; ask us first if you want a copy.
12. Changes to these terms
If these terms change, the new version will be posted here with a new date. For important changes, we’ll also tell account owners in the app or by email. Continuing to use DispatchMind after a change means accepting it.
13. Governing law
These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. If a disagreement can’t be settled by talking it through, it will be decided in the state or federal courts in Miami-Dade County, Florida, and both sides agree to those courts.
14. Contact
DispatchMind LLC, Aventura, Florida. Questions about these terms: use the support page or email support@dispatchmind.ai.