DispatchMind for bigger teams

More than 20 office people, several offices, or several brands under one roof? DispatchMind runs that too. Here is how a bigger rollout works, how your data is handled, and what we put in writing.

Who this is for

• Companies that need more than the 20 office logins in the Business plan. Extra office logins are $29 a month each.
• Several offices or areas. Each job lands in an office by ZIP, city or state, with its own numbers on Today, Jobs and Reports.
• Several brands in one account. Each keeps its own name, phone number, email and invoices. Customers only see the one they called.
• Franchise, dealer and buying groups that want one setup copied to many shops.

How the rollout works

1. Map it out. One call to go over your offices, brands, job types, tags and price book.
2. Move your data in. Free on the Business plan: Nellie brings your customers and jobs over from your old software, checks them, and emails you what came over.
3. Run side by side. Start with one office or one phone line. Check the bookings. Then move the rest.
4. Bring your techs on in groups. Each tech gets their own login and sees only their jobs, with the access level you pick.

Uptime you can check yourself

• A public status page anyone can open. It updates every minute.
• Phones, Nellie and Sam, texting, payments, sign-in, the website and background work are checked every 15 minutes, day and night. A check that fails twice in a row alerts our on-call phone right away.
• The database is backed up every night, encrypted. Each backup is restored into a separate test database to prove it works, and recent backups are kept off-site.
• Need uptime terms in your agreement? Ask, and we go over them with you before you sign.

How your data is handled

• Each company's data is walled off by the database itself, on every table, for every request.
• Face ID, fingerprint and two-step sign-in. Owners can require them for every owner and admin.
• Owner, admin, office and look-only roles. An activity log shows who changed what, and when.
• Your data is never sold, never used for ads and never used to train AI models. Ask for a full copy any time.
• Runs in the United States: Cloudflare for the app, Supabase in US East for the database, Stripe for card payments.
• DispatchMind does not hold a SOC 2 report today. An independent audit starts when a customer's agreement requires it.

The full details are on How DispatchMind protects your data.

Contract and billing

• Month to month by default. No contract required. Pay yearly and get 2 months free.
• Prices are on the pricing page. Every plan starts with 14 days free, no card, and a 30-day money-back on your first payment.
• Need a signed agreement, a vendor form or a security questionnaire? Send it over and we fill it in.

Talk to us

Email support@dispatchmind.ai with "Enterprise" in the subject, or call 844-8-NELLIE (844-863-5543). Or start a free trial and try it with one office first.

DispatchMind LLC, Miami, Florida.