Delivery and courier software
DispatchMind runs a delivery and courier company from one place: calls and leads in, jobs on the schedule, the work on your team’s phones, then the invoice. Pick Delivery and courier when you sign up and it’s set up for your trade from the first screen. You can change any of it later.
A courier outfit runs on speed and proof. Packages, furniture and documents move from one address to another all day, and customers want to know it got there. DispatchMind holds pickup and drop-off on every job, lines up route stops in driving order, and gets a photo of every drop before the driver leaves.
A typical delivery and courier job in DispatchMind
- A shop owner books a Same-day delivery through your website lead form, with the pickup at their store and the drop-off across town.
- You assign a driver from the dispatch board and they see both addresses in the tech app.
- The driver taps on my way, grabs the package, and calls the receiver through call masking without seeing their personal number.
- At the drop they take a photo of the package at the door and close out the job.
- The job is tagged Ready to invoice, and business customers show up on the collections list if they fall behind.
What delivery and courier owners tell us slows them down
Where's my package calls
Senders call nonstop asking if it arrived. Drivers add a delivery photo and note right in the app, and Nellie can answer questions about a job's status when the phone rings.
Regular routes built from scratch
Pharmacy runs, bank drops and store restocks repeat every week. Recurring service plans create those runs ahead of time, and route delivery jobs line up in driving order.
Business accounts that pay late
Shops and offices run up a tab. Reports by customer and job type show what each account sends you, and the collections list shows open balances oldest first.
Set up for delivery and courier from day one
Your job types
- Same-day delivery
- Scheduled delivery
- Courier run
- Furniture / appliance delivery
- Pickup and return
- Route delivery
The details you keep on each job
- What’s going
- Pieces
- Weight (lbs)
- Delivery window
- Signature needed
- Order or reference #
A checklist for the work
Delivery: Picked up and counted · Photo at pickup · Delivered · Signature or photo at drop-off
A starter price list
Your common items are already in your price book. You set every price; nothing is filled in for you.
- Delivery
- Per mile
- Rush fee
- Two-person delivery
- Wait time (per 15 min)
Repeat visits and routes
- Plans that say how often: every week, every 2 weeks, monthly, quarterly or once a year.
- Each customer gets a service day and time, and visits land on that day.
- Visits become jobs ahead of time by themselves. Skip or move one visit without touching the rest.
- Each tech’s day in driving order, nearest stop next, with directions for every leg.
Pickup and drop-off
- Every job carries a pickup and a drop-off address.
- One tap opens the route from one to the other in Apple Maps.
- Your crew sees both addresses in the tech app.
Crews
- Put more than one worker on a job. The lead closes it out; the crew sees it in their app.
- Crew pay splits a job equally, or by a percent you set per person.
Nellie knows the trade
Nellie is the assistant built into DispatchMind. On a delivery and courier account she knows how your customers talk and what to ask:
- Pick up from where, and deliver to where?
- What is it, how many pieces, about how heavy?
- When does it need to be there?
- Does someone need to sign?
What she treats as urgent: A rush with a hard deadline; Medical or legal papers that must arrive today.
What she never does: Never quote a price the company hasn’t set in its price book; Never promise what the tech will find before the visit.
Everything else
- Jobs move through four plain steps: Submitted, In progress, Pending, Done pending approval. Your trade’s own steps are color tags you can sort by.
- Estimates and invoices from your price book.
- A tech app for your team, with what each person may see set by you.
- Reports and commissions worked out from your own jobs.
- Bring your customers and jobs over from the system you use now.
Delivery and courier software: common questions
Can I set up recurring delivery routes?
Yes. Put a regular run on a recurring plan, weekly, every 2 weeks or monthly, and DispatchMind creates the stops ahead of time and lays them out in driving order.
Does every delivery have a pickup and drop-off address?
Yes. Each job holds both, so drivers see where to grab it and where it's going. That works for courier runs, furniture and appliance deliveries, and returns.
How do I get proof of delivery?
Drivers take a photo and add a note in the tech app before closing the job. It stays on the job page for good.
Can drivers call receivers without seeing their number?
Yes. DispatchMind Phone has call masking, so drivers reach the customer from the app without seeing their personal number.
Can I try DispatchMind for my delivery company before paying?
Sure can. The 14-day free trial turns on every feature and skips the credit card. Push a day of real runs through it and decide. It's month to month after that.
Related trades
Try DispatchMind free for 14 days
Set up for delivery and courier. No card, month to month.