Elevator and lift service software
DispatchMind runs a elevator and lift service company from one place: calls and leads in, jobs on the schedule, the work on your team’s phones, then the invoice. Pick Elevator and lift service when you sign up and it’s set up for your trade from the first screen. You can change any of it later.
An elevator company juggles monthly maintenance stops, yearly tests and the call nobody wants: somebody stuck between floors. DispatchMind keeps the maintenance route running on its own, pushes an entrapment to the top the second it comes in, and keeps the history of every car in every building you service.
A typical elevator and lift service job in DispatchMind
- A property manager calls because the freight car stopped with a delivery driver inside, and Nellie books it as an Entrapment and alerts you right away.
- You check the dispatch board, see which mechanic is closest, and assign the job from your phone.
- The mechanic taps on my way, frees the passenger, and adds notes and photos on the door operator that failed.
- The office sends a Repair estimate for a new door operator, the manager approves it, and it becomes the next job.
- The repair is closed out and tagged Ready to invoice, and the balance sits on the collections list until it's paid.
What elevator and lift service owners tell us slows them down
Entrapments buried under routine work
A stuck passenger can't wait behind a maintenance stop. Nellie treats an entrapment as urgent and tells you right away, and the dispatch board shows every mechanic side by side so you can pull the nearest one. A color tag keeps it in front of everybody until it's handled.
Maintenance visits that drift
Monthly and quarterly maintenance is the backbone of the business. Service plans create the visits ahead of time and route them in driving order, so each mechanic's week is set before it starts. When a building is closed for a day, move that one visit and leave the plan alone.
No history on the car you're standing in
Every building has different controllers, motors and door equipment. Equipment on file keeps the brand, model and dates for each car at the address, and the customer page shows every past visit. Your mechanic walks in knowing what was done last time.
Set up for elevator and lift service from day one
Your job types
- Preventive maintenance
- Service call
- Entrapment
- Annual test
- Repair
- Modernization quote
- Stair or wheelchair lift service
The details you keep on each job
- Building / site name
- Unit / car #
- Type
- Stops
- Next test due
A checklist for the work
Maintenance visit: Log book signed · Car ride and leveling checked · Doors and safety edges tested · Machine room or pit looked over · Findings written down · Next visit set
A starter price list
Your common items are already in your price book. You set every price; nothing is filled in for you.
- Maintenance visit
- Service call
- After-hours call
- Repair labor (per hour)
- Parts
- Annual test
Equipment on file
Keep what’s installed at each place, by type and brand (Otis, Schindler, KONE, TK Elevator, Mitsubishi, Fujitec, Savaria, Bruno and more).
Repeat visits and routes
- Plans that say how often: every week, every 2 weeks, monthly, quarterly or once a year.
- Each customer gets a service day and time, and visits land on that day.
- Visits become jobs ahead of time by themselves. Skip or move one visit without touching the rest.
- Each tech’s day in driving order, nearest stop next, with directions for every leg.
Nellie knows the trade
Nellie is the assistant built into DispatchMind. On a elevator and lift service account she knows how your customers talk and what to ask:
- Is anyone trapped right now?
- Which building and which car?
- What is it doing: stuck, noisy, not leveling, doors?
- Who meets the tech and gives access?
What she treats as urgent: Anyone trapped in a car: if anyone is hurt or in danger, call 911 first, then dispatch now; The only elevator out in a building with people who can’t use stairs.
What she never does: Never quote a price the company hasn’t set; Never say a system is up to code, compliant or will pass an inspection: the licensed tech and the inspector decide that; Never tell anyone to open elevator doors or move a car themselves.
Everything else
- Jobs move through four plain steps: Submitted, In progress, Pending, Done pending approval. Your trade’s own steps are color tags you can sort by.
- Estimates and invoices from your price book.
- A tech app for your team, with what each person may see set by you.
- Reports and commissions worked out from your own jobs.
- Bring your customers and jobs over from the system you use now.
Elevator and lift service software: common questions
How does DispatchMind handle an entrapment call after hours?
Nellie can pick up the phone when nobody else can, knows an entrapment is urgent, books the job and alerts you. You assign a mechanic from the app. The call recording is saved on the job.
Can I track stair lifts and wheelchair lifts along with elevators?
Yes. Stair or wheelchair lift service is its own job type, and each lift can be logged as equipment at the address. Homeowners with a lift get the same history and invoicing as a commercial building.
Can I quote a modernization inside DispatchMind?
Yes. Book a Modernization quote visit, build the estimate from your price book and send it to the owner to approve and sign. Once it's signed, it turns into jobs and invoices without retyping anything.
Can I see which buildings are behind on maintenance?
Reports break jobs down by day, week, month, mechanic and job type, and the stuck jobs list shows anything that hasn't moved. You can also ask Nellie which Preventive maintenance visits are still open and she'll answer in plain English.
Can I try DispatchMind for my elevator company before paying?
Sure. The 14-day free trial turns on everything, Nellie too, and nobody asks for a card. Set up your maintenance accounts and see a real week of routes before you decide. Stay after that and you pay month to month, no contract.
Related trades
Try DispatchMind free for 14 days
Set up for elevator and lift service. No card, month to month.