Security and alarm systems software
DispatchMind runs a security and alarm systems company from one place: calls and leads in, jobs on the schedule, the work on your team’s phones, then the invoice. Pick Security and alarm systems when you sign up and it’s set up for your trade from the first screen. You can change any of it later.
Security companies live on two things, new installs and keeping existing systems running. Cameras go offline, batteries die, and customers switching from another provider need a system takeover. DispatchMind keeps every panel, camera and keypad on file at the address, books the service calls and handles the follow-up visits that keep customers around.
A typical security and alarm systems job in DispatchMind
- A shop owner calls because two cameras went dark, and Nellie gets the camera count, which ones are out and the best time to come by.
- Your tech opens the job and sees the recorder, cameras and panel already on the equipment list for that address.
- On site, the tech finds a bad power supply, sends an estimate for the fix and the customer signs on the phone.
- The tech makes the repair, checks every camera on the checklist and adds photos and notes.
- The job closes, the customer pays by card, and you book battery replacement as a yearly service plan.
What security and alarm systems owners tell us slows them down
Takeovers start with a mystery system
When a customer leaves another company, you walk into gear you did not install. Use a takeover checklist, add photos of the panel and devices, and save everything to the equipment list at the address.
Battery swaps are easy repeat work
Panel and sensor batteries die on a schedule, and nobody reminds the customer. Recurring service plans create those visits ahead of time so you get the work, not someone else.
Techs need access without the codes
You do not want every tech seeing every customer's details. Set access levels per tech, techs only see their own jobs, and call masking lets them reach customers without seeing their number.
Set up for security and alarm systems from day one
Your job types
- Alarm install
- Camera install
- Access control
- Service call
- Monitoring setup
- Battery replacement
- System takeover
- Site survey
The details you keep on each job
- Panel make / model
- Zones
- Cameras
- Monitoring account #
- Customer passcode on file
A checklist for the work
Alarm install: Zones walked with the customer · Devices installed and labeled · Every zone tested · Monitoring signal tested · Customer shown how to arm, disarm and cancel · Paperwork left
A starter price list
Your common items are already in your price book. You set every price; nothing is filled in for you.
- Site survey
- Service call
- Sensor install
- Camera install
- Panel install
- Battery replacement
- Monitoring (per month)
Equipment on file
Keep what’s installed at each place, by type and brand (Honeywell / Resideo, DSC, Qolsys, 2GIG, Alarm.com, Hikvision, Axis, Ring and more).
Nellie knows the trade
Nellie is the assistant built into DispatchMind. On a security and alarm systems account she knows how your customers talk and what to ask:
- Home or business? New system or service on one they have?
- What brand of panel, and is it monitored?
- Is it beeping, false-alarming or offline?
- Best time window and the address?
What she treats as urgent: A business that can’t arm its alarm overnight; Constant false alarms sending police.
What she never does: Never quote a price the company hasn’t set; Never give out codes or passcodes over the phone; Never tell anyone how to bypass a sensor.
Everything else
- Jobs move through four plain steps: Submitted, In progress, Pending, Done pending approval. Your trade’s own steps are color tags you can sort by.
- Estimates and invoices from your price book.
- A tech app for your team, with what each person may see set by you.
- Reports and commissions worked out from your own jobs.
- Bring your customers and jobs over from the system you use now.
Security and alarm systems software: common questions
Can I keep a list of cameras, panels and sensors at each customer?
Yes. The equipment list at each address holds brand, model and dates for every device. Techs see it before they arrive.
How do I handle a system takeover from another provider?
Set up System takeover as a job type with its own checklist. Your tech records every device and adds photos, so you have a clean record from day one.
Can I schedule recurring battery replacements?
Yes. Create a yearly service plan for the customer and visits are made ahead of time. Skip or move one visit without touching the rest.
Can I control what each security tech can see?
Yes. You set access levels per tech, and techs only see their own jobs. Call masking lets them call customers without seeing the number.
Can I try DispatchMind for my security company before paying?
Yes. You get a 14-day free trial with every feature turned on, Nellie included, and no card needed. After that it is month to month, so you can walk away any time.
Related trades
Try DispatchMind free for 14 days
Set up for security and alarm systems. No card, month to month.