Windows, doors and glass software
DispatchMind runs a windows, doors and glass company from one place: calls and leads in, jobs on the schedule, the work on your team’s phones, then the invoice. Pick Windows, doors and glass when you sign up and it’s set up for your trade from the first screen. You can change any of it later.
A glass company runs on two speeds. Window replacements need a measure, an order and a return trip. Broken storefronts and board-ups need someone out tonight. DispatchMind handles both, so the order-and-install jobs stay on track while Nellie and the dispatch board get the urgent calls covered fast.
A typical windows, doors and glass job in DispatchMind
- A homeowner calls about a foggy window and Nellie asks which window, the size and whether it is a double pane, then books a visit.
- Your tech measures, photographs the failed seal and sends an estimate for new glass from your price book that the customer signs.
- The job is tagged Glass ordered and parked in Pending until the unit comes in.
- When the glass arrives you book the install, the tech gets an on my way text out to the customer and swaps the unit.
- The tech closes the job with photos, the customer pays by card on the spot, and the job leaves the open balances list.
What windows, doors and glass owners tell us slows them down
Jobs stall while glass is on order
Custom units can take a while and jobs get forgotten in the meantime. Tag them Glass ordered, park them in Pending, and the stuck jobs report catches anything that sits too long.
Board-up calls come in at night
A smashed storefront at midnight cannot wait for the morning. Nellie can answer the phone when you cannot, knows a board-up is urgent, and books the job so your on-call tech sees it.
Wrong measurements cost real money
One bad measurement and you eat the glass. Build a checklist and job fields for width, height and glass type, and keep photos on the job so the order is right the first time.
Set up for windows, doors and glass from day one
Your job types
- Window replacement
- Glass repair
- Foggy window (seal)
- Sliding door repair
- Storefront glass
- Shower door
- Screen repair
- Emergency board-up
- Estimate visit
The details you keep on each job
- Window / door location
- Size (W x H)
- Glass type
- Frame
A checklist for the work
Glass job: Measured twice · Area covered and glass picked up · Glass set and sealed · Opens, closes and locks · Labels removed and cleaned · After photos
A starter price list
Your common items are already in your price book. You set every price; nothing is filled in for you.
- Measure visit
- Glass replacement
- Seal replacement (foggy glass)
- Window install
- Door roller repair
- Board-up
- Screen repair
Equipment on file
Keep what’s installed at each place, by type and brand (Andersen, Pella, Marvin, Milgard, Simonton, JELD-WEN and more).
Nellie knows the trade
Nellie is the assistant built into DispatchMind. On a windows, doors and glass account she knows how your customers talk and what to ask:
- Which window or door, and what happened?
- About how big, and is it on the ground floor?
- Is anyone at risk from broken glass, and can it be closed up?
- Best time window and the address?
What she treats as urgent: Broken glass at a door or a store that can’t lock; Broken glass where children or pets are.
What she never does: Never quote a price the company hasn’t set in its price book; Never promise what the tech will find before the visit.
Everything else
- Jobs move through four plain steps: Submitted, In progress, Pending, Done pending approval. Your trade’s own steps are color tags you can sort by.
- Estimates and invoices from your price book.
- A tech app for your team, with what each person may see set by you.
- Reports and commissions worked out from your own jobs.
- Bring your customers and jobs over from the system you use now.
Windows, doors and glass software: common questions
Can I handle emergency board-up calls after hours?
Yes. Nellie can answer when you cannot and treats a board-up as urgent. She books the job and you or your on-call tech see it right away in the app.
How do I track window jobs waiting on glass to arrive?
Tag them Glass ordered and set the status to Pending. When the glass shows up, swap the tag and book the install on the calendar.
Can I store measurements for each window on the job?
Yes. Add custom job fields for sizes and glass type, and attach photos. Your tech sees them on the install visit.
Can I bill a business for storefront glass work?
Yes. Send the invoice to the business and take card payment through your own Stripe account. Open balances show on the collections list, oldest first.
Can I try DispatchMind for my glass company before paying?
Yes. You get a 14-day free trial with every feature turned on, Nellie included, and no card needed. After that it is month to month, so you can walk away any time.
Related trades
Try DispatchMind free for 14 days
Set up for windows, doors and glass. No card, month to month.