IT services and computer repair software
DispatchMind runs a IT services and computer repair company from one place: calls and leads in, jobs on the schedule, the work on your team’s phones, then the invoice. Pick IT services and computer repair when you sign up and it’s set up for your trade from the first screen. You can change any of it later.
An IT shop splits the day between onsite visits, remote sessions and a bench full of laptops. Clients call in a panic and expect you to remember their setup. DispatchMind keeps each client's devices, notes and past fixes on one page and gets the invoice out the minute the problem is solved.
A typical IT services and computer repair job in DispatchMind
- A small office calls because the front desk computer has a virus, and Nellie books a Virus removal job and marks it urgent.
- You assign it to the tech who handled that client last time, and he checks the office's devices on file before heading out.
- On site he cleans the machine, finds the printer acting up too, and adds a Printer / device setup line to the job.
- He closes out with notes on what he did and a photo of the device label.
- The invoice goes out from the job, the office manager pays by card, and the client's page shows the whole visit.
What IT services and computer repair owners tell us slows them down
Remembering every client's setup
Each office has its own mix of computers, printers and routers. Equipment on file keeps the brand, model and dates for each device at the address. The customer page shows every past visit, so the next tech picks up where the last one left off.
Remote work that never gets billed
Quick remote sessions are easy to do and easy to forget. Book each one as a Remote support session so it shows up on reports and turns into an invoice. Reports by job type show how much of your work is remote.
Managed clients mixed in with walk-ins
Your managed clients need regular visits, and one-off repairs need fast turnaround. Service plans create the Managed IT visit jobs ahead of time, while repairs hit the board as they come in. Color tags keep the two straight.
Set up for IT services and computer repair from day one
Your job types
- Computer repair
- Virus removal
- Data recovery
- Network setup
- Managed IT visit
- New computer setup
- Printer / device setup
- Remote support session
The details you keep on each job
- Device (make, model)
- Operating system
- What the customer reports
- Users / seats
A checklist for the work
Repair visit: Customer’s files backed up or confirmed backed up first · Problem written down · Fix done and tested · Passwords never written in the notes · Customer shown what changed
A starter price list
Your common items are already in your price book. You set every price; nothing is filled in for you.
- Diagnostic
- Labor (per hour)
- Remote session
- Virus removal
- Data recovery (quoted)
- Setup
- Managed IT (per month)
Equipment on file
Keep what’s installed at each place, by type and brand (Dell, HP, Lenovo, Apple, Microsoft, Cisco, Ubiquiti and more).
Nellie knows the trade
Nellie is the assistant built into DispatchMind. On a IT services and computer repair account she knows how your customers talk and what to ask:
- What device, and what is it doing?
- Are important files backed up?
- Can it be done remotely, or does someone need to come out?
- Best time window and the address?
What she treats as urgent: A business that can’t work (network or server down); Signs of a hack or ransomware: tell them to unplug it from the network and not pay anyone.
What she never does: Never quote a price the company hasn’t set; Never ask for or store passwords in a message or note; Never promise lost files can be recovered.
Everything else
- Jobs move through four plain steps: Submitted, In progress, Pending, Done pending approval. Your trade’s own steps are color tags you can sort by.
- Estimates and invoices from your price book.
- A tech app for your team, with what each person may see set by you.
- Reports and commissions worked out from your own jobs.
- Bring your customers and jobs over from the system you use now.
IT services and computer repair software: common questions
Can I set up regular visits for my managed IT clients?
Yes. A service plan creates the visits ahead of time, monthly, quarterly or whatever fits that client. Skip or move one visit without touching the rest.
Can I track work that doesn't need a trip, like remote support?
Yes. A Remote support session is its own job type. It still gets notes, history and an invoice, it just doesn't need a drive.
Can I keep a record of every computer and printer a client has?
Yes. Log each device as equipment at the client's address with brand, model and dates. It shows up on every job at that address.
Can my clients book a repair online?
Yes. The online booking page lets them pick a time, and website forms drop leads straight into your jobs. Nellie can also answer the phone and book a visit while you're elbow deep in a server closet.
Can I try DispatchMind for my IT business before paying?
Yes. Take 14 days free with all features on. No credit card, no catch. Bring over your client list and run a real week on it. When it ends, it's month to month.
Related trades
Try DispatchMind free for 14 days
Set up for IT services and computer repair. No card, month to month.