Commercial kitchen equipment software
DispatchMind runs a commercial kitchen equipment company from one place: calls and leads in, jobs on the schedule, the work on your team’s phones, then the invoice. Pick Commercial kitchen equipment when you sign up and it’s set up for your trade from the first screen. You can change any of it later.
Restaurant equipment repair runs on urgency. A dead fryer on a Friday means a chef yelling into the phone. DispatchMind gets the emergency to the right tech fast, shows the model and history of every piece of equipment in that kitchen, and turns the repair into an invoice before the dinner rush.
A typical commercial kitchen equipment job in DispatchMind
- The chef calls at lunch because the dish machine quit, and Nellie books it as Dish machine repair and flags it urgent.
- You check the dispatch board, pull the closest tech off a Preventive maintenance stop, and assign it.
- He sees the dish machine's brand and model on file before he arrives, so he grabs the right part off the van.
- He fixes it, adds photos of the worn pump, and records the part used from inventory.
- The job is marked done and tagged Ready to invoice, and the restaurant pays by card or lands on the collections list.
What commercial kitchen equipment owners tell us slows them down
Kitchen-down calls at the worst hour
Equipment breaks during service, not during office hours. When you can't get to the phone, Nellie answers, knows a kitchen-down call comes first, books it and alerts you. The dispatch board shows who's closest.
Wrong part, second trip
Every kitchen has a different mix of fryers, ovens, ranges and ice machines. Equipment on file keeps the brand, model and dates per address, so the tech knows what he's walking into. Inventory shows which parts are actually on hand.
Chasing restaurants for payment
Restaurants are busy and bills get buried under invoices from food vendors. The collections list shows open balances oldest first, and an automation reminds the office when a bill goes unpaid. Card payments run through your own Stripe account.
Set up for commercial kitchen equipment from day one
Your job types
- Service call
- Preventive maintenance
- Install
- Gas equipment repair
- Dish machine repair
- Ice machine service
- Emergency (kitchen down)
The details you keep on each job
- Restaurant / site
- Equipment
- Make and model
- Serial #
- Gas or electric
A checklist for the work
Service call: Model and serial written down · Problem confirmed · Repair done or part ordered · Unit tested at temperature or pressure · Kitchen manager signed off
A starter price list
Your common items are already in your price book. You set every price; nothing is filled in for you.
- Service call
- After-hours service call
- Labor (per hour)
- Parts
- Preventive maintenance visit
- Install
Equipment on file
Keep what’s installed at each place, by type and brand (Hobart, Vulcan, Rational, Frymaster, Garland, Manitowoc, Hoshizaki, Scotsman and more).
Nellie knows the trade
Nellie is the assistant built into DispatchMind. On a commercial kitchen equipment account she knows how your customers talk and what to ask:
- Which piece of equipment, brand and model?
- What is it doing, and is the kitchen down?
- Gas or electric?
- When can the tech get in, and who signs?
What she treats as urgent: Gas smell in a kitchen: shut the gas if they know how, everyone out, call the gas company or 911; A restaurant whose main line equipment is down before service.
What she never does: Never quote a price the company hasn’t set; Never tell anyone to bypass a gas valve or safety.
Everything else
- Jobs move through four plain steps: Submitted, In progress, Pending, Done pending approval. Your trade’s own steps are color tags you can sort by.
- Estimates and invoices from your price book.
- A tech app for your team, with what each person may see set by you.
- Reports and commissions worked out from your own jobs.
- Bring your customers and jobs over from the system you use now.
Commercial kitchen equipment software: common questions
Can I set up preventive maintenance for a restaurant group?
Yes. Give each location a service plan, monthly or quarterly, and the visits are created ahead of time. Every visit carries its own checklist and notes.
Can I track gas equipment repairs separately?
Yes. Gas equipment repair is its own job type with its own checklist and fields. Reports by job type show it on its own line.
Can a manager approve a repair before my tech starts?
Yes. Send an estimate from your price book and the manager approves and signs on their phone. The signed estimate turns into the invoice when the work is done.
How do I handle a chain with a bunch of locations?
Each location gets its own address and equipment on file, all under one customer. The customer page shows every visit across every location.
Can I try DispatchMind for my kitchen equipment company before paying?
Absolutely. You get 7 free days with every feature live and no card required. Run your next emergency call through it and see the difference. Past the trial you go month to month.
Related trades
Try DispatchMind free for 14 days
Set up for commercial kitchen equipment. No card, month to month.