Restoration (water, fire, mold) software
DispatchMind runs a restoration (water, fire, mold) company from one place: calls and leads in, jobs on the schedule, the work on your team’s phones, then the invoice. Pick Restoration (water, fire, mold) when you sign up and it’s set up for your trade from the first screen. You can change any of it later.
Restoration calls come in at the worst moment, a burst pipe at night or smoke damage after a fire. Then the job stretches into days of drying checks and maybe a rebuild. DispatchMind gets the first crew out fast, tracks every monitoring visit with photos and readings, and keeps the whole job in one place until it is paid.
A typical restoration (water, fire, mold) job in DispatchMind
- A homeowner calls at night with water coming through the ceiling, and Nellie picks up, treats it as urgent and books a water cleanup.
- Your crew arrives, extracts the water, sets equipment and adds photos and moisture notes to the job.
- Drying and monitoring visits go on the calendar for the next few days, and each visit gets new readings and photos.
- Once it is dry, the job is tagged Rebuild and the repair work is scheduled on the same job.
- When the rebuild is done, you send the invoice from your estimate and take payment by card.
What restoration (water, fire, mold) owners tell us slows them down
Emergency calls hit after hours
Water and fire do not wait for business hours, and a missed call goes to the next company. Nellie can answer the phone when you cannot, knows what is urgent, and books the job so your on-call crew sees it.
Drying visits are easy to miss
A job with daily checks can slip if nobody books them. Put each drying and monitoring visit on the calendar, and the crew adds readings and photos every time.
Proof of the damage gets scattered
You need a clear record of what you found and what you did. Photos, notes, call recordings and checklists all stay on the job page with time stamps in the history.
Set up for restoration (water, fire, mold) from day one
Your job types
- Water cleanup
- Mold cleanup
- Fire and smoke cleanup
- Drying and monitoring
- Rebuild
- Inspection
The details you keep on each job
- What happened
- Rooms affected
- Moisture readings
- Equipment on site
A checklist for the work
Drying visit: Moisture readings taken and written down · Photos of every affected room · Equipment placed and counted · Customer told what to leave running · Next check scheduled
A starter price list
Your common items are already in your price book. You set every price; nothing is filled in for you.
- Emergency response
- Water extraction
- Drying equipment (per day)
- Mold removal
- Demolition of wet materials
- Rebuild (quoted)
Nellie knows the trade
Nellie is the assistant built into DispatchMind. On a restoration (water, fire, mold) account she knows how your customers talk and what to ask:
- What happened and when? Is water still coming in?
- Which rooms?
- Is the water clean, or from a toilet or sewer?
- The address?
What she treats as urgent: Water still coming in: tell them to shut off the main water; Sewage in the home; Any electrical near water: stay out of the room.
What she never does: Never quote a price the company hasn’t set in its price book; Never promise what the tech will find before the visit.
Everything else
- Jobs move through four plain steps: Submitted, In progress, Pending, Done pending approval. Your trade’s own steps are color tags you can sort by.
- Estimates and invoices from your price book.
- A tech app for your team, with what each person may see set by you.
- Reports and commissions worked out from your own jobs.
- Bring your customers and jobs over from the system you use now.
Restoration (water, fire, mold) software: common questions
Can DispatchMind answer restoration calls in the middle of the night?
Yes. Nellie can answer the phone when you cannot. She asks the right questions for water, fire or mold, flags it as urgent and books the job.
How do I track daily drying and monitoring visits?
Book each visit on the same job, so all the readings and photos stay together. The crew adds notes from the iPhone app or any browser on every visit.
Can I keep photos of damage before and after cleanup?
Yes. Crews add photos at every step and they stay on the job page. You can pull up the full record any time.
Can the rebuild stay on the same job as the cleanup?
Yes. Tag the job Rebuild when drying is done and book the repair visits. The customer, history and money stay in one place.
Can I try DispatchMind for my restoration company before paying?
Yes. You get a 14-day free trial with every feature turned on, Nellie included, and no card needed. After that it is month to month, so you can walk away any time.
Related trades
Try DispatchMind free for 14 days
Set up for restoration (water, fire, mold). No card, month to month.