How to Cancel Podium: Non-Renewal Notice and Your Data

To cancel Podium, email a written notice of non-renewal to support@podium.com at least 30 days before your current subscription term ends. Podium's terms (effective 10/01/2026) set a default 12-month term that renews automatically for the same length, and ending early generally means you still owe fees for the whole term. After it ends, you have 30 days to request your data in writing.

First, a rule that beats everything below: your signed order form or contract overrides the public terms. If yours says something different, it wins. Check Podium's site and terms for current details.

Before you cancel: a checklist

• Find your order form. Write down your start date, term length and the date your term ends.
• Count back 30 days from the end date, then add a week of cushion. Put it on a calendar.
• Export your contacts while you still have access.
• Ask their support about conversations, reviews and payment history you want to keep.
• Save any call recordings you need on your own (see below).
• If Podium provides your business texting or phone numbers, start the port at the new provider before your term ends.
• Set up your new system and run it side by side for a couple of weeks.

Step by step

1. Read your order form. It sets your term and renewal date. Under §7.2 the default is billing yearly in advance.
2. Send the non-renewal email. §8.1 says you can give notice of non-renewal by email to support@podium.com. Include your business name, account details, and a clear line: "We are giving notice of non-renewal under section 8.1. Please do not renew our subscription."
3. Send it at least 30 days before the term ends. Earlier is better.
4. Get a written confirmation. Save Podium's reply and the date you sent your email.
5. Export your data before the term ends (see below), and note the 30-day window after.
6. Remove Podium-connected features you've moved elsewhere, like website chat widgets or review links, once the new setup is live.

Notice periods, refunds and contracts

From Podium's terms and conditions (version 6.4, effective 10/01/2026), checked 10/12/2026.

In plain terms: the clean way out is non-renewal, sent on time. Ending mid-term generally doesn't stop the bill for the rest of the term. If you think a for-cause reason applies to you, read §8.3 carefully and ask their support.

Get your data out

During your term. §8.4.1 says you can export your data at any time during the subscription term using the standard features.

• Contacts: a third-party guide says the Account Owner can go to Contacts, then Export, and gets a CSV by email. It reports the file has about 7 fields, not every detail on the contact. Podium also lists a Contact Export app in its marketplace.
• Conversations, reviews and payments: the same third-party guide says these come out through Podium support (for example by file transfer) or the API, not a one-click export. Ask their support.
• Call recordings and automations: the third-party guide says these are not exportable. If you need specific recordings, ask their support before your term ends, and save what you can yourself.

After your term. §8.4.1 says you lose access when the agreement ends. You can make a written request within 30 days after expiration or termination, and the export may be a paid professional services engagement. Podium makes no warranty on how complete or timely the export is. After those 30 days, it may delete your data. Podium's terms (§4) also say it is not an archiving service.

Keep your phone number

Podium's phone service is covered by a separate Podium Phones Service Terms document that we did not review. A third-party article says Podium numbers can be ported. We have not confirmed that with Podium, so ask their support. Either way, the safe order is: start the port at the new provider first, and keep Podium active until the port completes. Don't let your term lapse in the middle of a port.

What happens after you cancel

When the term ends, your access ends (§8.4). You have 30 days to ask in writing for an export, which may cost money. After that, Podium may delete everything. One-time fees already paid are earned and non-refundable. Keep your non-renewal email, Podium's confirmation and your last invoice together, and check your statement after the renewal date to make sure no new charge went through.

Moving to DispatchMind

If you're moving to DispatchMind, you can import your customers and jobs from a CSV export yourself in minutes on any plan, or email support and we move it in for you (free on the Business plan). You get a 14-day free trial with everything on and no card. After that it's month to month with no contract, and there's a 30-day money-back guarantee on your first paid charge. See how switching works and the comparison in DispatchMind vs Podium.

Questions

How do I cancel my Podium subscription?

Email written notice of non-renewal to support@podium.com at least 30 days before your term ends (§8.1 of the terms effective 10/01/2026). Keep the confirmation.

Can I cancel Podium in the middle of my contract?

Under §8.3, if you end early you're responsible for fees for the entire subscription term. Check your order form, since it overrides the public terms.

Does Podium give refunds?

§7.2 says fees are non-refundable and non-creditable except as the terms state. Ask their support about your specific case.

How long do I have to get my data after canceling Podium?

You can make a written request within 30 days after the term ends, and that export may be a paid service. Export what you can before the term ends.

Can I keep my Podium phone number?

Porting is covered by Podium's separate phone service terms, which we did not review. Ask their support, and start any port before your term ends.

Ready to see what's next? Start a free 14-day trial with no card, try the live demo, or read how switching works. Set it up before your Podium notice date so nothing gets dropped.

Sources

• Podium terms and conditions (version 6.4, effective 10/01/2026), checked 10/12/2026
• Podium Contact Export app
• How to export data from Podium (ClonePartner, third party)
• How to cancel Podium (FieldCamp, third party)