How to Cancel Service Fusion: Notice, Billing and Data
To cancel Service Fusion, send written notice by email at least 30 days before the end of your current term, and separately cancel the automatic payment authorization in writing at least 15 days before your next billing date. That's what the Service Fusion Subscription Agreement (last modified 03/23/2026) says as of October 2026. The notice email address is not visible on the public page, so ask their support which address to use.
Before you act on any of this: your signed order form or contract overrides the public terms. If it says something different, it wins. Check Service Fusion's site and terms for current details.
Before you cancel: a checklist
- Find your online order or signed order form. Note your start date, term length (monthly or yearly) and renewal date.
- Count back 30 days from the end of your term for the cancel notice, and 15 days from your next billing date for the auto-pay notice. Put both on a calendar.
- Export your customers, service locations, jobs and invoices.
- Save photos and attachments you need. Don't assume they come out in bulk.
- Download your payment and tax records.
- Set up your new system and run it side by side for a couple of weeks.
- If Service Fusion provides a phone number (for example through an add-on), start the port at the new provider before you cancel.
Step by step
- Read your order. Your term starts on the date in your initial online order. Check whether you're on monthly or yearly prepaid billing.
- Ask support for the notice address. The agreement (§15) says customer notices go by email, but the address is hidden on the public page. Ask their support for it in writing.
- Send written notice of termination. Say you're terminating at the end of your current term under §8.2. Include your company name, account details and the date.
- Cancel the auto-pay authorization in writing. §7.2 says the payment authorization stays in effect until canceled in writing, at least 15 days before the next billing date. You can put both requests in one email, but say both things clearly.
- Get a confirmation. Save the reply, the date and any ticket number.
- Pull your data before the term ends (see below).
Notice periods, refunds and contracts
From the Service Fusion Subscription Agreement, last modified 03/23/2026, checked 10/12/2026.
| Topic | What the agreement says |
|---|---|
| Term | §8.1: starts on the date in your initial online order and renews automatically for periods equal to the first term |
| Cancel notice | §8.2: either party may terminate with 30 days' written notice before the end of the current term |
| Auto-pay | §7.2: the payment authorization stays in place until canceled in writing at least 15 days before the next billing date |
| Refunds | §7.1: all fees are non-refundable |
| Declined payments | §7.1: $35 administrative charge per declined transaction |
| Your data | §4.1: after termination, Service Fusion may deactivate the account and delete the data in it |
| Export help | §4.2: export files are provided as-is, and export work is a paid professional service |
In plain terms: if you're on a yearly term and miss the 30-day window, it can renew for another year. Fees are non-refundable. The agreement also asks customers not to dispute scheduled charges with their bank, so handle billing questions with Service Fusion directly. If you have a yearly prepaid plan, ask their support how the end date works for you.
Get your data out
Service Fusion doesn't publish its own export guide that we could find. Two third-party guides (from other software companies) describe report-based exports:
- Customers and service locations: Reports, Reports Dashboard, List Reports, then a Custom report. Set the created date range wide (the guides use 01/01/1901 to today) and include all fields. Export.
- Jobs and invoices: Sales Revenue, All Sales Ungrouped, then Custom. Set a wide date range and export.
Screens change, so confirm with their support. Ask also about estimates, equipment, price book, photos and attachments. Under §4.2, if you ask Service Fusion to do the export for you, it's a paid service, and the files come as-is. Do your exports while you still have access, since §4.1 allows deletion after termination.
Keep your phone number
We didn't find public Service Fusion information on porting numbers out. If any of your numbers come through Service Fusion (for example its phone and AI add-on), ask their support who holds the number and how to get the account number and PIN your new carrier needs. Start the port at the new provider first, and keep the Service Fusion account open until the port finishes. Cancel first and you can lose the number.
What happens after you cancel
Under §4.1, Service Fusion may deactivate your account and delete your data after termination. Ask their support the exact date access ends. Keep your notice, the auto-pay cancellation and the confirmation in one folder. Watch your bank or card statement for the next billing date to make sure no new charge goes through.
Moving to DispatchMind
If you're moving to DispatchMind, you can import your customers and jobs from a CSV export yourself in minutes on any plan, or email support and we move it in for you (free on the Business plan). You get a 14-day free trial with everything on and no card. After that it's month to month with no contract, and there's a 30-day money-back guarantee on your first paid charge. See how switching works and the comparison in DispatchMind vs Service Fusion.
Questions
How much notice does Service Fusion need to cancel?
Under §8.2 of the Subscription Agreement, 30 days' written notice before the end of your current term. Your order form may set different terms, and it wins.
How do I stop Service Fusion from charging my card or bank?
§7.2 says the automatic payment authorization lasts until you cancel it in writing at least 15 days before the next billing date. Send that in writing and keep the confirmation.
Can I get a refund from Service Fusion?
§7.1 says all fees are non-refundable. If you think you have a special case, ask their support.
What email do I send the cancellation to?
The agreement says notices go by email, but the address isn't shown on the public page. Ask their support for it in writing.
Will Service Fusion export my data for me?
§4.2 says export work is a paid professional service and files are provided as-is. You can run your own report exports while your account is active.
Want to see what's on the other side? Start a free 14-day trial with no card, try the live demo, or read how switching works. Run it next to Service Fusion until your notice date.
Sources
- Service Fusion Subscription Agreement (last modified 03/23/2026), checked 10/12/2026
- Service Fusion pricing
- Data export instructions for Service Fusion (Sera, third party)
- Export your Service Fusion data (ServiceTitan help, third party)
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