Appliance repair software
DispatchMind runs a appliance repair company from one place: calls and leads in, jobs on the schedule, the work on your team’s phones, then the invoice. Pick Appliance repair when you sign up and it’s set up for your trade from the first screen. You can change any of it later.
Appliance repair is a two-visit business half the time. The tech diagnoses the fridge, orders the part, then comes back to install it. DispatchMind keeps the model and serial on file, tracks which jobs are waiting on parts, and books the return trip so the customer isn't left with a warm fridge and no callback.
A typical appliance repair job in DispatchMind
- A customer books a washer repair on your online booking page and picks a time slot.
- The tech gets it on his app, heads over, and records the brand and model of the washer on the job.
- He finds a bad pump, adds photos, and the office tags the job waiting on part.
- When the part shows up the return visit goes on the calendar and the tech installs it.
- He closes it out, the invoice is created, and the customer pays by card through your own Stripe account.
What appliance repair owners tell us slows them down
Jobs stuck waiting on parts
Parts take days and jobs get forgotten in the meantime. A color tag shows every job waiting on a part, and the stuck jobs report flags anything that hasn't moved in 60 days.
Model numbers get lost
The tech writes the model on a scrap of paper and it's gone by the time you order. DispatchMind keeps equipment on file at the address with brand and model, so it's there for the order and the next repair.
Return visits get messy
The second trip needs the same tech, the same notes and the part. Everything sits on one job page with its history, so whoever goes back knows exactly what was found the first time.
Set up for appliance repair from day one
Your job types
- Refrigerator repair
- Washer repair
- Dryer repair
- Dishwasher repair
- Oven / range repair
- Microwave repair
- Ice maker repair
- Installation
- Maintenance
The details you keep on each job
- Appliance
- Brand
- Model #
- Serial #
- Gas or electric
- Age (years)
- Error code
- What the customer reports
- Part number ordered
A checklist for the work
Repair visit: Model and serial number photographed · Error code written down · Cause found · Part number written down if ordering · Tested after the repair · Customer shown it works
A starter price list
Your common items are already in your price book. You set every price; nothing is filled in for you.
- Diagnostic visit
- Second visit to install the part
- Refrigerator repair labor
- Washer repair labor
- Dryer repair labor
- Dishwasher repair labor
- Oven / range repair labor
- Ice maker replacement
- Dryer vent cleaning
- Appliance installation
- Haul-away of old appliance
Equipment on file
Keep what’s installed at each place, by type and brand (Whirlpool, GE, Samsung, LG, Frigidaire, Electrolux, Maytag, KitchenAid and more).
Nellie knows the trade
Nellie is the assistant built into DispatchMind. On a appliance repair account she knows how your customers talk and what to ask:
- Which appliance, which brand, and what is it doing?
- Can they read the model number off the sticker? Any error code on the screen?
- Gas or electric (for ovens and dryers)?
- Best time window and the address?
What she treats as urgent: Gas smell from a gas range or dryer: tell them to leave the house and call the gas company or 911 from outside; Burning smell or smoke from an appliance: unplug it if safe; A fridge full of food not cooling (book soon).
What she never does: Never quote a part price or repair price the company hasn’t set; Never promise the part is in stock.
Everything else
- Jobs move through four plain steps: Submitted, In progress, Pending, Done pending approval. Your trade’s own steps are color tags you can sort by.
- Estimates and invoices from your price book.
- A tech app for your team, with what each person may see set by you.
- Reports and commissions worked out from your own jobs.
- Bring your customers and jobs over from the system you use now.
Appliance repair software: common questions
How do I handle repairs that need a second visit for parts?
Keep it on the same job. Tag it waiting on part, set the job to Pending, then book the return visit when the part arrives. The notes and photos from the first visit stay with it.
Can I store appliance brand and model numbers?
Yes. Each address can hold equipment with brand, model and dates, so your techs see it before they walk in.
Can customers book appliance repairs online?
DispatchMind has an online booking page and website lead forms that turn into jobs on your board.
Can I keep an inventory of common parts?
Yes. Track parts on hand like belts, igniters and door switches. Parts used on a job count toward profit per job and tech pay.
Can I try DispatchMind for my appliance repair company before paying?
Yes. You get a 14-day free trial with every feature turned on, Nellie included, and no card needed. After that it's month to month, so you can walk away anytime.
Related trades
Try DispatchMind free for 14 days
Set up for appliance repair. No card, month to month.