Locksmith software
DispatchMind runs a locksmith company from one place: calls and leads in, jobs on the schedule, the work on your team’s phones, then the invoice. Pick Locksmith when you sign up and it’s set up for your trade from the first screen. You can change any of it later.
A locksmith business is the phone. Lockouts come in at midnight, on Sundays, in parking lots, and whoever answers first gets the job. DispatchMind makes sure the call gets picked up, gets the closest tech rolling, and collects payment before he drives off, whether it's a car key, a rekey or a stuck safe.
A typical locksmith job in DispatchMind
- Someone locked out of their car calls at night and Nellie answers, gets the make, model and year, and where they're parked.
- The job lands as Submitted with a Lockout (car) job type and gets assigned to the closest tech.
- He taps on my way and calls the customer through call masking so his personal number stays private.
- He gets them in, adds a photo and a note, and closes out the job from the app.
- The customer pays by card through your own Stripe account and the job moves to Done pending approval.
What locksmith owners tell us slows them down
Missed calls are lost jobs
A person locked out will call the next number on the list in seconds. Nellie answers the phone when you can't, asks what they're locked out of and where, and books the job so it doesn't go to the shop down the road.
Techs spread across a big area
Your techs are all over town and you need the closest one now. The dispatch board shows every tech side by side with their jobs, so you can pick who gets there fastest.
Keeping track of what was done
Car keys and fobs mean year, make and model, and rekeys mean how many cylinders. Custom job fields and a checklist for each job type make sure the tech records the details every time.
Set up for locksmith from day one
Your job types
- Lockout (home)
- Lockout (car)
- Rekey
- Lock change
- Lock install
- Car key / fob
- Safe opening
- Access control
- Commercial hardware
- Emergency
The details you keep on each job
- ID / proof of residence checked
- How it was verified
- Vehicle (year, make, model)
- VIN
- Number of locks
- Lock brand
- Keyway
A checklist for the work
Lockout: ID or proof of residence / ownership checked · How it was checked written down · Entry made without damage, or damage explained · Customer signed off
A starter price list
Your common items are already in your price book. You set every price; nothing is filled in for you.
- Service call
- After-hours service fee
- Home lockout
- Car lockout
- Rekey (per cylinder)
- Lock change (customer supplied)
- Deadbolt install
- Smart lock install
- Car key cut and program
- Key fob programming
- Ignition repair
- Safe opening
- Master key system (quoted)
Equipment on file
Keep what’s installed at each place, by type and brand (Schlage, Kwikset, Medeco, Mul-T-Lock, Yale, Baldwin, Sargent, Corbin Russwin and more).
Nellie knows the trade
Nellie is the assistant built into DispatchMind. On a locksmith account she knows how your customers talk and what to ask:
- Locked out of a home, car or business? Or rekey, new locks, keys?
- For cars: year, make and model, and do they have any working key?
- Will they be able to show ID or proof they live there or own the car?
- Where are they right now?
What she treats as urgent: Locked out with a child, pet or someone vulnerable inside: tell them to call 911 first; Locked out in an unsafe place or bad weather; A break-in: lock it up after the police report.
What she never does: Never open a home, car or safe without the tech checking who the customer is; Never quote a price the company hasn’t set.
Everything else
- Jobs move through four plain steps: Submitted, In progress, Pending, Done pending approval. Your trade’s own steps are color tags you can sort by.
- Estimates and invoices from your price book.
- A tech app for your team, with what each person may see set by you.
- Reports and commissions worked out from your own jobs.
- Bring your customers and jobs over from the system you use now.
Locksmith software: common questions
Can DispatchMind answer lockout calls at night?
Yes. Nellie can pick up when you can't, ask the lockout questions, and book the job. She knows someone locked out of a car with a kid inside is urgent.
Can my techs call customers without giving out their number?
DispatchMind Phone has call masking. Techs reach the customer through the app and neither side sees the other's real number.
Can I record vehicle details for car key jobs?
Add custom job fields like make, model, year and key type. Techs fill them in on the job, and you can search them later.
Can I take payment on the spot after a lockout?
Yes. The tech turns the job into an invoice and charges the card through your own Stripe account before he leaves.
Can I try DispatchMind for my locksmith company before paying?
Yes. You get a 14-day free trial with every feature turned on, Nellie included, and no card needed. After that it's month to month, so you can walk away anytime.
Related trades
Try DispatchMind free for 14 days
Set up for locksmith. No card, month to month.