Plumbing software
DispatchMind runs a plumbing company from one place: calls and leads in, jobs on the schedule, the work on your team’s phones, then the invoice. Pick Plumbing when you sign up and it’s set up for your trade from the first screen. You can change any of it later.
A plumbing company runs on burst pipes, backed-up toilets and water heaters that quit at the worst time. One minute it's a quick drain job, the next it's a full repipe estimate. DispatchMind books the calls, gets the closest plumber moving, keeps photos of the mess, and makes sure every job turns into money.
A typical plumbing job in DispatchMind
- A customer calls about water under the kitchen sink, and the job lands on the board as Submitted with a Leak repair job type.
- The office assigns the plumber who is closest and he hits on my way from the app.
- He snaps before and after photos, adds a note about the corroded shutoff, and quotes a new faucet from the price book.
- The customer signs the estimate on his phone and it becomes the invoice once the work is done.
- Payment goes through your own Stripe account, and anything left unpaid shows up on the collections list oldest first.
What plumbing owners tell us slows them down
Emergencies wreck the day's plan
A flooded basement doesn't wait for your schedule. The dispatch board shows every plumber side by side, so you can see who is free and slide the emergency in without losing track of the drain cleaning that was already booked.
Big jobs need proof
Sewer lines and repipes cost real money and customers want to see why. Techs add photos and notes right on the job, and call recordings attach too, so the whole story is there when the customer asks questions.
Small jobs go unbilled
A clogged toilet gets fixed, the tech moves on, and the invoice never goes out. An automation tags every finished job Ready to invoice and reminds the office if it's still unpaid after the days you pick.
Set up for plumbing from day one
Your job types
- Leak repair
- Drain cleaning
- Clogged toilet
- Water heater repair
- Water heater replacement
- Faucet / fixture
- Sewer line
- Repipe
- Gas line
- Emergency
- Estimate visit
The details you keep on each job
- Where in the house
- What the customer reports
- Main water shut off?
- Water heater type
- Tank size (gallons)
- Make
- Model #
- Pipe material
- Permit #
A checklist for the work
Water heater install: Old unit drained and removed · Venting checked · Gas or electric connected · Temperature and pressure relief valve and discharge line in place · Expansion tank checked · No leaks at connections · Set to a safe temperature · Area cleaned up
A starter price list
Your common items are already in your price book. You set every price; nothing is filled in for you.
- Service call
- After-hours service fee
- Drain cleaning (sink / tub)
- Main line clearing
- Camera inspection
- Hydro jetting
- Toilet repair
- Toilet replacement
- Faucet repair
- Faucet replacement
- Leak repair
- Shut-off valve replacement
- Water heater flush
- Water heater replacement
- Tankless install
- Garbage disposal replacement
- Sump pump replacement
- Gas line work
Equipment on file
Keep what’s installed at each place, by type and brand (Rheem, A. O. Smith, Bradford White, State, Navien, Rinnai, Noritz, Takagi and more).
Nellie knows the trade
Nellie is the assistant built into DispatchMind. On a plumbing account she knows how your customers talk and what to ask:
- What is happening and where in the house?
- Is water leaking right now? Can they turn it off at the main or the fixture?
- One drain or several backing up?
- For no hot water: gas or electric heater, about how old?
- Best time window and the address?
What she treats as urgent: Active leak they can’t stop: tell them how to shut the main water off, then book right away; Sewage backing up into the house; No water at all; Gas smell: tell them to leave the house and call the gas company or 911 from outside.
What she never does: Never quote a price the company hasn’t set in its price book; Never guess what is broken before the tech sees it.
Everything else
- Jobs move through four plain steps: Submitted, In progress, Pending, Done pending approval. Your trade’s own steps are color tags you can sort by.
- Estimates and invoices from your price book.
- A tech app for your team, with what each person may see set by you.
- Reports and commissions worked out from your own jobs.
- Bring your customers and jobs over from the system you use now.
Plumbing software: common questions
Can I quote a water heater replacement on the spot?
Yes. Load your water heaters and labor into the price book and techs can build the estimate in the app. The customer signs on screen and it converts to an invoice when the job is done.
How does DispatchMind help with after-hours plumbing calls?
Nellie can answer when nobody else can. She asks if water is actively leaking or if the main is shut off, flags real emergencies as urgent, and books the job for you.
Can I see the history at an address before I send a plumber?
The customer page shows every past job, note and photo. You can also store the water heater brand, model and install date at the address so the tech knows what he is walking into.
Can I track parts like fittings and valves on the trucks?
DispatchMind keeps an inventory of parts on hand, and parts used on a job feed into tech pay and profit per job so you can see what each job really made.
Can I try DispatchMind for my plumbing company before paying?
Yes. You get a 14-day free trial with every feature turned on, Nellie included, and no card needed. After that it's month to month, so you can walk away anytime.
Related trades
Try DispatchMind free for 14 days
Set up for plumbing. No card, month to month.