Arrivy Alternative: DispatchMind

If you're looking for an Arrivy alternative, the main difference is this: Arrivy prices per user with a 3-user minimum, an onboarding fee and a long list of add-ons, while DispatchMind charges a flat monthly plan with office logins included and no setup fee. DispatchMind also has its own business phone and an AI dispatcher, Nellie, who answers calls and books visits on the real schedule. Both have a free trial, so you can test them side by side.

The short version

Arrivy is a solid scheduling and customer-notification tool. It is known for keeping customers updated about arrival times, and its pricing page lists a 14-day free trial with no card. The catch for a small shop is the math: per-user pricing with a 3-user minimum, an onboarding fee, and features like the customer portal, offline forms, quotes and multi-brand listed as add-ons. DispatchMind puts estimates, invoices, payments, the tech app (works without signal) and a built-in phone into one flat plan, and adds Nellie for $149 a month if you want calls answered 24/7.

Side by side

Check Arrivy's site for current details.

Pricing

As of October 2026, Arrivy's pricing page lists:

• Standard: $25 per user, minimum 3 full-access users. Each full-access user comes with 2 limited-access users.
• Premium: $50 per user, same 3-user minimum.
• Enterprise: contact sales.
• An onboarding fee applies. The page mentions it but does not give the amount.
• Add-ons listed without prices: Users+, Multi-Brand+, Route Planning Pro, White Labelling, Customer Portals, Bookings, Quotes, Offline Forms, API Access, Dedicated Support and more.

DispatchMind plans (published, monthly):

• Starter: $79/month, 2 office logins
• Team: $179/month, 5 office logins, adds reports and automations
• Pro: $299/month, 10 office logins, adds commissions and tech pay, tech access levels, collections
• Business: $499/month, 20 office logins, adds queues, priority support, free data move-in
• Extra office login $29, tech app login $15. Nellie $149/month on any plan, free during the trial. Yearly billing gives 2 months free.

Worked example, small shop: 3 office people and 4 techs who need quotes and offline forms.

• Arrivy Standard: 3 full-access users at $25 each is $75, plus the onboarding fee, plus the Quotes and Offline Forms add-ons, whose prices are not published. If your techs need full access, add $25 for each.
• DispatchMind Team: $179 plus 4 tech logins at $15 ($60) is $239 a month. Estimates and the offline tech app are included. Add Nellie and it's $388 a month.

Per-user pricing and add-ons

Per-user pricing looks cheap on the first line. It adds up as you hire, and every add-on is another line on the bill. With Arrivy, things many service shops use daily, like quotes, a customer portal and offline forms, sit on the add-on list. If you run more than one brand, Multi-Brand+ is also an add-on.

DispatchMind keeps the bill simple: one plan price, a set number of office logins, and $15 per tech app login. Estimates, invoices, card payments through your own Stripe account, the price book and the booking page are on every plan.

Answering the phone

Arrivy's strength is customer updates once a job is booked. It does not list an AI that answers your phone.

DispatchMind has its own phone built in. You get a business number (new or ported), calls and texts in the app, call recordings saved to the job, voicemail drops, and a dialer that rings up to 5 people at once. On top of that, Nellie answers 24/7, books and moves visits on the real schedule, picks the tech, and checks with you before anything involving money or big changes. She greets callers in your language and switches to theirs, across 18 languages. You can call the demo line at 844-8-NELLIE to hear her.

Who should pick Arrivy

• Teams whose main need is arrival-time notifications and customer updates.
• Companies with a bigger crew that already plan to buy the add-ons and want Arrivy's dock scheduling or sales ops tools.
• Businesses that want white labelling or route planning as separate add-ons.

Who should pick DispatchMind

• Small and mid-size shops that want one flat price with estimates, invoices and payments included.
• Owners who miss calls and want an AI dispatcher that books real visits.
• Teams that want calls, texts and recordings inside the job, not in a separate phone app.
• Companies whose techs work in basements, attics or rural areas with no signal.

How to switch

1. Find your Arrivy renewal date and any notice terms in your agreement.
2. Export your customers, jobs and history from Arrivy.
3. Start the DispatchMind 14-day free trial and import your data, or email support and DispatchMind will move it in for you (free on Business).
4. Set up your DispatchMind Phone number, or port your existing number.
5. Run both side by side for a week or two, then cancel Arrivy.

Full steps: the switch page and moving your data in.

Questions

What is a good Arrivy alternative?

DispatchMind is a good fit if you want flat monthly pricing, estimates and invoices included, a built-in business phone, and an AI dispatcher that answers calls and books visits.

How much does Arrivy cost?

As of October 2026, Arrivy lists Standard at $25 per user and Premium at $50 per user, with a 3 full-access user minimum and an onboarding fee. Enterprise is quote only.

Does Arrivy have a free trial?

Yes. Arrivy's pricing page lists a 14-day free trial with no credit card. DispatchMind also has a 14-day trial, everything on, no card.

Does Arrivy include quotes?

Quotes are listed as an add-on on Arrivy's pricing page. In DispatchMind, estimates with good/better/best options and e-signature are included on every plan.

Can I cancel DispatchMind anytime?

Yes. DispatchMind is month to month and you cancel in the app under Plan and billing. There is a 30-day money-back guarantee on the first paid charge, once per company.

Want to hear Nellie book a real visit? Start the 14-day free trial with no card, or click through the live demo. When you're ready, the switch page walks you through the move.

Sources

• Arrivy pricing