Thryv Alternative: DispatchMind
If you're looking for a Thryv alternative, the main difference is this: Thryv is an all-in-one marketing and small business platform, while DispatchMind is job-management software for service companies with an AI dispatcher that answers the phone and books into the real schedule. Thryv runs $99 or $399 a month. DispatchMind starts at $79, Nellie, its AI dispatcher, is $149 a month flat on any plan, and you cancel in the app.
The short version
Thryv covers a lot of ground for local businesses: website, listings, social media, reviews, a CRM, scheduling, estimates, invoices and payments, plus done-for-you marketing add-ons. Some customers love the onboarding help. But its terms make leaving slower than many owners expect, and its Trustpilot rating is low, with cancellation and billing as common complaints. DispatchMind is built for field service, includes an AI dispatcher, and is month to month with cancel in the app.
Side by side
| Thryv | DispatchMind | |
|---|---|---|
| Published pricing | Yes, for Starter and Signature | Yes |
| Price | Starter $99, Signature $399 a month, Custom | $79 to $499 a month, Nellie $149 flat |
| Users | 1 on Starter, 5 on Signature | 2 to 20 office logins, extra $29, tech logins $15 |
| Free trial | Offered, length not shown | 14 days, everything on, no card |
| Term | Set at order. Annual terms renew yearly | Month to month |
| Cancel | Notice at least 30 days before the next period | Cancel in the app (Plan and billing) |
| AI phone answering | Not listed on Thryv's site | Nellie answers 24/7 and books visits |
| Field service tools | Scheduling, estimates, invoices, payments | Dispatch board, map, routes, crews, tech app, commissions |
| Languages | Not listed | 18 languages |
Check Thryv's site for current details.
Pricing
Thryv plans as of October 2026, from its pricing page:
- Starter, $99 a month: 1 user, 24/7 chat support.
- Signature, $399 a month: 5 users, 24/7 phone and email support.
- Custom: tailored pricing, talk to sales.
Annual billing saves 15%. Done-for-you marketing "Boosts" (ads, search, social, brand) can be added to Signature and Custom, with no prices listed. The comparison table mentions a $250 onboarding fee waived, without saying which plan it applies to.
DispatchMind plans (as of October 2026):
- Starter, $79 a month: 2 office logins.
- Team, $179 a month: 5 logins, adds reports and automations.
- Pro, $299 a month: 10 logins, adds commissions and tech pay, tech access levels, collections.
- Business, $499 a month: 20 logins, adds queues, priority support, free data move-in.
- Extra office login $29. Tech app login $15. Nellie $149 a month on any plan, free during the trial. Yearly billing gives you 2 months free.
Worked example: a shop with an owner, a dispatcher and 3 techs. On Thryv, more than 1 user means Signature at $399 a month. On DispatchMind, Starter at $79 covers 2 office logins, plus 3 tech logins at $15 each ($45), plus Nellie at $149 comes to $273 a month, with 24/7 AI answering included. Start paying by 12/31/2026 and the 2026 price lock keeps those prices as long as you stay subscribed.
Renewals and cancelling
Read this part before you sign anything. Thryv's business account terms say your initial subscription period "will be specified at the time of your Order." Annual periods "automatically renew for successive annual periods" and shorter periods renew month to month, "unless you cancel at least 30 days before the end of the current Subscription Period."
The terms also say terminations "will be effective upon the expiration of your next Subscription Period," and that cancellation or termination notices "must include your business name, telephone number, and address." Outside a 3-day window after purchase, "no refunds will be provided." After you leave, Thryv "may keep" your account data for up to 13 months, but reserves the right to delete it right away.
Reviews echo this. On Trustpilot, Thryv has a 2.6 TrustScore from 438 reviews, with 58% one-star. Common complaints are about cancelling, with some reviewers saying they were billed after they asked to cancel. A third of reviews are five stars, often praising onboarding staff and the website tools.
DispatchMind is month to month. You cancel in the app under Plan and billing. Your first paid charge has a 30-day money-back guarantee, once per company.
Phone answering and running the jobs
Thryv's site lists AI features for websites, reviews, lead insights, captions and images. It doesn't list an AI receptionist or phone answering. For a service company, missed calls are missed jobs.
Nellie answers the phone 24/7, books and moves visits on your real schedule, picks the tech, and answers questions in plain English. She checks with the owner before anything involving money or big changes. She greets callers in your company's language and switches to the caller's, across 18 languages. Call the demo line at 844-8-NELLIE to hear her.
Behind Nellie is a full field service system: jobs board, dispatch board, calendar, map, routes, crews, estimates with good/better/best options and e-signature, invoices, price book, card payments through your own Stripe account, service plans, commissions and profit per job. Techs get an app on iPhone, Android or any browser that works without signal. DispatchMind Phone gives you a business number, calls and texts in the app, and recordings on the job.
Who should pick Thryv
- Local businesses that want website, listings, social and reviews handled in one place.
- Owners who want done-for-you marketing services from the same vendor.
- Solo operators who only need 1 user and like having a person guide setup.
Who should pick DispatchMind
- Service companies that want dispatch, techs, estimates, invoices and payments built for field work.
- Owners who want 24/7 AI phone answering that books real visits.
- Shops that want month to month terms and cancel in the app.
- Teams that need more than 1 office user without jumping to $399.
How to switch
- Find your renewal date. Check your Thryv order for your subscription period. Send notice at least 30 days before the next period starts, with your business name, phone and address, and keep a copy.
- Export your data. Export customers, jobs, estimates and invoices before you cancel, since Thryv may delete account data after you leave.
- Start the trial and import. Start the 14-day DispatchMind trial and bring in your data, or email support and we'll move it in (free on Business).
- Set up your number. Port your business number to DispatchMind Phone, or start with a new one while you test.
- Run side by side. Send after-hours calls to Nellie first, check her bookings, then move the rest over.
Full steps: the switch page and moving your data in.
Questions
What is a good Thryv alternative?
For service companies, DispatchMind is one option: field service tools, an AI dispatcher at $149 a month flat, month to month, and cancel in the app.
How much does Thryv cost?
As of October 2026, Starter is $99 a month with 1 user and Signature is $399 a month with 5 users. Custom plans and marketing Boosts are priced by sales.
Can I cancel Thryv anytime?
Thryv's terms ask for notice at least 30 days before your next subscription period, and annual terms renew automatically. Check your order for your period.
Does Thryv have an AI receptionist?
Thryv's site doesn't list one as of October 2026.
Can I hear Nellie first?
Yes. Call 844-8-NELLIE.
Want to hear Nellie book a real visit? Start the 14-day free trial with no card, or click through the live demo. When you're ready, the switch page walks you through the move.
Sources
Try DispatchMind free for 14 days
Jobs, dispatch, estimates, invoices and a tech app in one place. Everything switched on, no card, month to month.