How to Cancel FieldEdge: Notice, Fees and Your Data
To cancel FieldEdge, contact FieldEdge directly by phone at 800.226.7529 or through its support portal, and send written notice of termination. As of October 2026 we could not find a public self-serve cancel button or a public "how to cancel" help article, so plan on talking to a person. Under the Xplor US SaaS Terms that FieldEdge links to, the agreement renews for 12-month periods unless you give written notice at least 60 days before the current period ends, and leaving early can trigger an early termination fee.
One rule before anything else: your signed order form or contract overrides the public terms. If yours says something different from this page, yours wins. Check FieldEdge's site and terms for current details.
Before you cancel: a checklist
- Find your signed order form. Write down your start date, term length, renewal date and the notice address it lists.
- Put a reminder on your calendar for 60 days before your renewal date, plus a week of cushion.
- Export everything you need: customers, jobs, invoices, quotes, equipment lists, service agreements, price book.
- Save any photos, attachments and documents you'll want later. Don't assume they can be pulled out in bulk.
- If you take card payments, check for pending payouts and download your payment and tax records.
- Set up your new system and run it side by side for a couple of weeks.
- If FieldEdge provides any of your phone numbers, start the port at the new provider before you cancel.
Step by step
- Read your order form. It controls your term, renewal date and any special terms you negotiated.
- Call or open a ticket. Phone 800.226.7529, or use the FieldEdge support portal linked from fieldedge.com/contact. Say you want to cancel and ask for the exact steps and the right notice address for your account.
- Send written notice. The Xplor terms (§15.2) say notices must be in writing, by hand, recorded or special delivery, or by email to the address in your order form, with a copy to legal@xplortechnologies.com. Ask support to confirm the address before you send.
- Get a confirmation in writing. Save the email or letter, the date sent and any ticket number.
- Ask what you'll owe. Ask for your final billing date, any early termination fee, and the date your access ends.
- Pull your data before that date (see below).
Notice periods, refunds and contracts
These points come from the Xplor US SaaS Terms (v1.2), the terms FieldEdge's legal page links to, checked 10/12/2026.
| Topic | What the terms say |
|---|---|
| Renewal | §2.2: after the initial period, the agreement renews automatically for 12-month periods |
| Notice | §2.2: written notice at least 60 days before the period ends |
| Leaving early | §13.4: an early termination fee equal to the monthly fees times the months left, on top of anything already owed |
| Price increases | §2.3: at least 2 months' notice; if the increase is above CPI and you don't agree, you can terminate without penalty by written notice within 10 days |
| Your data | §10.1.9: on expiry or termination, and on reasonable request, Xplor returns or deletes your personal data where reasonably practical |
What this means in plain terms: if you miss the 60-day window, you're likely in for another 12 months. If you want out mid-term, expect to pay out the rest of the term unless your contract says otherwise. The CPI clause is the one exception worth knowing: if you get a price increase notice above CPI, the 10-day clock starts when you're notified.
Refunds are not spelled out as a general right in what we reviewed. Ask their support.
Get your data out
FieldEdge has no public export guide we could find. A third-party help page (ServiceTitan's, which may be out of date) describes these exports:
- Customers: Customers, then Export
- Dispatch history: Dispatching, then Export
- Invoices: Invoices, set the filter to All, then Export
- Quotes: Quotes, then Export
- Equipment: Reports, Customer Reports, Equipment List, then Export (XLSX)
Screens change, so confirm with FieldEdge support. Also ask about price book, service agreements, attachments and photos. If something won't export, ask whether Xplor will return it on request under the data clause, and what that costs. Do this while you still have access.
Keep your phone number
We did not find public FieldEdge information on porting phone numbers out. Ask their support whether any of your numbers are held by FieldEdge or Xplor, and if so, how to get the account number and PIN your new carrier will need. The safe general rule: start the port at the new provider first, and don't cancel the old account until the port is done. Cancel first and you can lose the number.
What happens after you cancel
Ask their support for the exact date your logins stop working. Under §10.1.9, Xplor returns or deletes your personal data on reasonable request after termination, and the terms set no fixed deadline for that. Don't count on getting back in later. Keep your final invoice, your written notice and your confirmation together in one folder.
If you use FieldEdge's payment processing (the terms reference a Stripe connected account), check that all payouts have landed and download your year-end payment records.
Moving to DispatchMind
If you're moving to DispatchMind, you can import your customers and jobs from a CSV export yourself in minutes on any plan, or email support and we move it in for you (free on the Business plan). There's a 14-day free trial with everything on and no card. After that it's month to month with no contract, and there's a 30-day money-back guarantee on your first paid charge. See how switching works and a side-by-side in DispatchMind vs FieldEdge.
Questions
Can I cancel FieldEdge online?
As of October 2026 we found no public self-serve cancel option or cancel help article. Call 800.226.7529 or use the support portal, and send written notice as your order form directs.
How much notice does FieldEdge need?
Under §2.2 of the Xplor US SaaS Terms, written notice at least 60 days before your current period ends. Your order form may say something different, and it wins.
Is there a FieldEdge early termination fee?
Under §13.4, yes: the monthly fees times the months left in the period. Ask their support for your exact number before you decide.
Can I leave FieldEdge if my price goes up?
Under §2.3, if an increase is above CPI and you don't accept it, you can terminate without penalty by written notice within 10 days of being notified.
Will FieldEdge keep my data after I cancel?
The terms say Xplor will return or delete your personal data on reasonable request after termination. Export what you need before you cancel.
Ready to look at something new? Start a free 14-day trial with no card, try the live demo, or read how switching works. Run it next to FieldEdge until your notice date and see how your office likes it.
Sources
- FieldEdge contact page
- FieldEdge support portal
- Xplor US SaaS Terms v1.2 (PDF), checked 10/12/2026
- Export your FieldEdge data (ServiceTitan help, third party, may be out of date)
Try DispatchMind free for 14 days
Jobs, dispatch, estimates, invoices and a tech app in one place. Everything switched on, no card, month to month.