How to Cancel Housecall Pro: Steps, Export and Porting

To cancel Housecall Pro, you contact their team: in the app, open the blue chat bubble > Support > Send us a message and ask to cancel, or email cancellations@housecallpro.com. Their help center says the billing team reaches out within 1 to 3 business days, often by phone from an 858 area code, and can't fully process the cancellation until they speak with the account owner. As of October 2026 we found no self-serve cancel button, and subscriptions auto-renew, so start early.

Everything below comes from Housecall Pro's own help center and terms as of October 2026. Your signed order form or contract overrides the public terms. Check their site and terms for current details.

Before you cancel: a checklist

• Find your plan and renewal date. Monthly or yearly? When does it renew? Subscriptions auto-renew, so know your date and give yourself room for the 1 to 3 day callback.
• Export your data. Customers, price book, payments, jobs and estimates. Do it while you still have full access.
• Port your phone numbers first. If you bought numbers through Housecall Pro Voice, start the port at your new carrier before you cancel.
• Settle payments. Housecall Pro's terms allow reserves on payment processing. Make sure your last payouts have landed and download your payment reports.
• Run the new system side by side. A couple of weeks of overlap keeps jobs from falling through.

Step by step

1. Make sure the account owner is available. Per the help center, billing has to speak with the owner before the cancellation is fully processed.
2. Send your request in writing. Either: - In the app: blue chat bubble > Support > Send us a message, and say you want to cancel, or - Email cancellations@housecallpro.com (the address listed in their terms). Include your company name, owner name, account email and the date you want service to end.
3. Watch for the callback. The billing team reaches out in 1 to 3 business days. Calls may come from an 858 area code, so answer unknown numbers that week.
4. Get it in writing. After the call, ask for an email confirming the cancellation and the end date. Save it.
5. Check your next statement to confirm billing stopped.

If you're not sure where your request stands, ask their support.

Notice periods, refunds and contracts

From the Housecall Pro Terms of Service (dated 07/01/2026, checked 10/12/2026) and the billing help article (07/08/2026):

We did not find a specific numbered notice period in days for monthly plans. Ask their support how much notice they need before your renewal, and get the answer in writing. If your order form says something different, the order form wins.

Get your data out

As of October 2026, per the Housecall Pro help center:

• Customers: Customers > Actions > Export. A CSV is emailed to you. Admins only.
• Price book: Settings > Price Book > Services (or Materials) > Export. Do both.
• Payments: Reporting > Reports > Payments > Generate report.
• Jobs and estimates: a third-party migration guide (ServiceTitan's help center) says you can export these from the list view using the Excel icon. We could not confirm this on Housecall Pro's own site, so ask their support if you don't see it.

We did not find a documented bulk export for photos, attachments or call recordings. If you need those, ask their support before you cancel.

Keep your phone number

Per the Housecall Pro Voice FAQ:

• Numbers you bought for Housecall Pro Voice are yours and can be ported out.
• Your new carrier starts the port. It usually takes about 1 to 3 weeks.
• Get your account number and PIN from the Housecall Pro Voice team and give them to your new carrier.
• Custom SMS numbers can't be ported.
• Numbers are held for 60 days after deactivation per the FAQ (the terms say notification numbers are held 90 days). Don't count on that window. Port first, then cancel.

What happens after you cancel

Per the terms, your account is disabled within 14 days of cancellation. Housecall Pro may keep your data, but it has no obligation to, so treat your export as your only copy. Fees already paid are generally not refunded unless you signed up with a 30-day money-back offer.

Moving to DispatchMind

If you're moving to DispatchMind, you can import your customers and jobs yourself from a CSV in minutes on any plan, or email support and we move it in for you (free on the Business plan). There's a 14-day free trial with no card, plans are month to month, and there's a 30-day money-back guarantee on your first paid charge. See how switching works or DispatchMind vs Housecall Pro.

Questions

Can I cancel Housecall Pro online myself?

As of October 2026 we found no self-serve cancel button. You message support in the app or email cancellations@housecallpro.com, and billing contacts the account owner.

How long does it take to cancel Housecall Pro?

The billing team reaches out within 1 to 3 business days, and the terms say the account is disabled within 14 days of cancellation.

Does Housecall Pro give refunds?

Fees are generally not prorated or refunded. A 30-day money-back guarantee applies only if it was offered when you signed up.

Can I keep my Housecall Pro phone number?

Numbers bought for Housecall Pro Voice can be ported out; your new carrier starts it. Custom SMS numbers can't be ported.

Want to see the move before you make it? Try the live demo, read how switching works, or start a free trial and run it alongside Housecall Pro while the cancellation goes through.

Sources

• Housecall Pro: Billing and account management (07/08/2026, checked 10/12/2026)
• Housecall Pro Terms of Service (07/01/2026, checked 10/12/2026)
• Housecall Pro: Export customer list
• Housecall Pro: Import and export price book services and materials
• Housecall Pro: Payments export
• Housecall Pro: Voice FAQ
• ServiceTitan help: Export your Housecall Pro data (third party)