Status and support
When something isn't working, check two things in this order. First, the status page, to see if the problem is on our side. Then, if it isn't, email support with the details below so we can fix it on the first reply.
Step 1: Check the status page
Go to https://app.dispatchmind.ai/status.
It shows whether these are running:
- The apps: DispatchMind itself, on the web and on your phone
- Sign-in: signing in to DispatchMind
- Background work: the work DispatchMind does behind the scenes
If something shows a problem there, we already know about it. You don't need to write in. Check back for updates.
If everything shows as running, go to step 2.
Step 2: Try the quick fixes
Most problems clear up with one of these:
- Reload the page, or close and reopen the app. When a new version of DispatchMind is out, a card in the middle of the screen asks you to reload, and you come right back to the same page.
- Check your signal. In a dead zone, the app shows your last-loaded jobs but can't get new ones.
- Sign out and back in from your account menu at the top right.
- Try another browser or device. If it works there, the problem is on the first device.
- Ask your owner or an admin. Some problems are access settings, like a tech who can't see a job that isn't assigned to them.
Step 3: Email support
Write to support@dispatchmind.ai.
Include:
- Your company name and the email you sign in with
- What you were trying to do, in one or two sentences
- What happened instead, including any message on the screen, word for word
- When it happened, with the date and time, like 10/02/2026 at 2:15 PM, and your time zone
- Which job or customer, with the job number or the customer's full name
- Your device and browser, like "iPhone app," "Chrome on a Windows laptop" or "Safari on a Mac"
- A screenshot if you can take one
- Whether it happens every time or only once in a while
Never send your password, an API key or a two-step code. We will never ask for them.
A good support email
Company: (your company name). Login: (the email you sign in with). I tried to turn estimate 2093 into an invoice. The screen showed "Something went wrong." 10/02/2026 at 2:15 PM Eastern. Chrome on a Windows laptop. Happens every time. Screenshot attached.
That email gets fixed faster than "invoices are broken."
Priority support
Business plan accounts get priority support. See Plans and billing.
Other ways to help yourself
- Getting started
- Sign-in and security if you're locked out
- API and webhooks and the developer docs at https://dispatchmind.ai/developers/
Common questions
I lost my phone and can't sign in. Contact your owner or an admin first. If you're the owner, write to support from the email on your login. See Sign-in and security.
Can I ask for a feature? Yes. Email support@dispatchmind.ai and tell us what you need and why.
Still stuck?
Write to support@dispatchmind.ai and say what you were trying to do. Check the status page first if something isn't loading.