Property management software
DispatchMind runs a property management company from one place: calls and leads in, jobs on the schedule, the work on your team’s phones, then the invoice. Pick Property management when you sign up and it’s set up for your trade from the first screen. You can change any of it later.
Property managers juggle tenant requests all day. A leak in one unit, a lockout in another, a dead fridge, a roach complaint. DispatchMind turns each request into a job, sends it to the right vendor or tech, and keeps photos and history by unit so you're not digging through texts.
A typical property management job in DispatchMind
- A tenant reports no hot water through your website form and it becomes a job tagged with the building and unit.
- You pick it up on the jobs board and assign your plumbing vendor or tech.
- They use call masking to reach the tenant without seeing their number and set the visit.
- The vendor or tech fixes the water heater, adds photos and notes, and closes the job on the app.
- The job is Done pending approval, you check the photos, and the cost lands on that unit's history.
What property management owners tell us slows them down
Requests buried in texts and emails
Tenants report problems everywhere. Website lead forms and Nellie on the phone turn each one into a job with the unit and problem, so nothing sits in someone's inbox.
Not knowing what's been fixed in a unit
Same unit, same leak, third time this year. The customer page keeps every job at each address with photos and equipment on file, so you see the pattern.
Chasing vendors for updates
You call three times to find out if the plumber went. Vendors and techs mark on my way and close out in the app with photos, and the status shows you where it stands.
Set up for property management from day one
Your job types
- Maintenance request
- Plumbing
- Electrical
- HVAC
- Appliance
- Handyman
- Locksmith
- Pest control
- Make-ready / turnover
- Inspection
- Emergency
- Preventive maintenance
The details you keep on each job
- Property
- Unit
- Resident
- Access / entry notes
- Not-to-exceed limit
- Owner PO #
- Vendor invoice (cost)
- Billed to owner
A checklist for the work
Make-ready: Walk-through with photos · Repairs listed · Repairs done · Paint and clean · Final photos · Keys returned
A starter price list
Your common items are already in your price book. You set every price; nothing is filled in for you.
- Service call
- Labor (per hour)
- Make-ready (quoted)
- Materials
- Management markup
Nellie knows the trade
Nellie is the assistant built into DispatchMind. On a property management account she knows how your customers talk and what to ask:
- Which property and unit?
- Is it occupied? Who gives access?
- Is there a spending limit from the owner?
What she treats as urgent: No heat or AC in extreme weather; No water, sewage backup or an active leak; Lockout, a door or window that won’t secure; Gas smell: leave and call the gas company.
What she never does: Never quote a price the company hasn’t set in its price book; Never promise what the tech will find before the visit.
Everything else
- Jobs move through four plain steps: Submitted, In progress, Pending, Done pending approval. Your trade’s own steps are color tags you can sort by.
- Estimates and invoices from your price book.
- A tech app for your team, with what each person may see set by you.
- Reports and commissions worked out from your own jobs.
- Bring your customers and jobs over from the system you use now.
Property management software: common questions
Can tenants submit maintenance requests online?
Yes. Your website lead forms and online booking page create a job with the address, unit and problem. Nellie can also answer the phone and take the request.
Can I send different trades to different vendors or techs?
Yes. Plumbing, electrical, HVAC, appliance, handyman, locksmith and pest control are their own job types. Assign each one to whoever handles that work.
Can vendors reach tenants without getting their phone number?
Yes. Call masking through DispatchMind Phone lets your vendor or tech call the tenant without seeing their number.
Can I see every repair done in a unit?
Yes. The customer page shows the full history at each address, with photos, notes and costs. You can also keep appliances and equipment on file there.
Can I try DispatchMind for my property management company before paying?
Yes. You get a 14-day free trial with every feature turned on, Nellie included, and no card needed. If it fits, you stay month to month. If not, you walk away.
Related trades
Try DispatchMind free for 14 days
Set up for property management. No card, month to month.